![]() ![]() Make it easy for the engineer to get to your meters Your gas and electricity will both be disconnected for about 30 minutes each. Allow enough time for the appointmentĪbout 45 to 60 minutes for each smart meter, so that’s 90 minutes if you’re having both gas and electricity meters replaced. If you’ve forgotten yours or want to set one up, give us a call on 03 (Monday to Friday, 8am till 6pm). If you’re on the Priority Service Register (PSR) and have agreed a password for the engineer to use when they arrive, now’s the time to check that you remember it. If there’s nobody over 18 in your home when the engineer arrives, you may have to pay a £30 fee. ![]() Someone over the age of 18 needs to be in the property to let our engineer in, and stay there for the whole time the installer is in your home. There are a some important things we need you to do before and on the day of your appointment, to make sure everything runs smoothly: 1.
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